Effective from 9 November 2026. This is an English translation; in case of any discrepancy, the Hungarian version prevails.
1. Preamble and service provider details
1.1. These General Terms and Conditions (“Terms”) govern the use of the Dunarama private boat service between the Service Provider and the Customer. Matters not covered by these Terms are governed by Act V of 2013 on the Hungarian Civil Code (“Civil Code”), Act XLII of 2000 on Water Transport and Government Decree 261/2008 (XI. 3.) on the conditions of passenger transport by water.
1.2. Service Provider details:
| Item | Details |
|---|---|
| Company name | Duna Port Szolgáltató, Ipari és Kereskedelmi Korlátolt Felelősségű Társaság (Duna Port Kft.) |
| Registered office | 1039 Budapest, Királyok útja 195–203. A. ép. fsz. 4., Hungary |
| Company registration number | 01-09-898870 (Company Registry Court of the Budapest-Capital Regional Court) |
| Tax number | 12794087-2-41 |
| Phone (bookings) | +36 70 942 2613 |
| info@dunarama.hu | |
| Website | dunarama.hu |
| Boarding point | 1051 Budapest, Jane Haining rakpart 8A pier |
| Hosting provider | Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus; web: hostinger.com; e-mail: gdpr@hostinger.com |
1.3. Definitions:
- Customer: the person who books the cruise and pays the fee; responsible for keeping to the stated number of guests and for the conduct of their guests.
- Passenger / Guest: any person on board who is not a crew member.
- Cruise: exclusive use of one of the Service Provider’s boats together with a captain for a set period; one booking covers the whole boat.
- Captain: the person operating the boat, holding the qualifications required by law.
- Pier / landing stage: the place where passengers board or leave the boat.
- Gangway: the bridge between the quay or pontoon and the boat.
- Catering: food and drinks ordered in advance for consumption on board.
2. Formation of contract, booking, payment
2.1. Bookings can be made through the online booking system available on the website, by e-mail or by phone. A booking must include the date, departure time, programme, number of guests, and the Customer’s name, e-mail address and phone number.
2.2. Submitting a booking is an offer. The Service Provider confirms or declines it by e-mail within 48 hours. The confirmation states the advance payment amount and contains the online payment link.
2.3. The contract is formed, and the booking becomes final, when the advance payment is received by the Service Provider. If the advance payment has not arrived at least 6 hours before the start of the cruise, the booking is cancelled and the slot is released.
2.4. The contract is concluded electronically and qualifies as a written contract; its language is Hungarian or English. The Service Provider does not file the contract; it can be reconstructed from the confirmation e-mail.
2.5. Advance payment: 20% of the total fee, paid online by the Customer (Teya payment link). The advance payment does not constitute earnest money (foglaló); in case of cancellation it is credited against the cancellation fee under section 4, and any remaining amount is refunded.
2.6. The balance of the fee, catering and the docking fee are paid on site, before the cruise starts, in cash or by bank card. The Service Provider issues an invoice for the full amount.
2.7. Right of withdrawal: under Section 29 (1) l) of Government Decree 45/2014 (II. 26.), the Customer has no 14-day right of withdrawal without giving reasons, because the service is a leisure activity for a specific date. Cancellation and its fees are governed by section 4.
2.8. The Customer may change the date, time or number of guests free of charge up to 48 hours before the cruise, subject to availability.
2.9. By booking, the Customer declares that they have read and accept these Terms and the Privacy Policy.
3. Prices, docking fee, catering
3.1. Cruise fees are published on the website and in the current price list. Prices are in Hungarian forints and include 27% VAT. The price valid at the time of confirmation applies; later price changes do not affect confirmed bookings.
3.2. The rental fee applies to one boat for up to 10 persons, within the capacity permitted by the boat’s certificate. Exceeding this number is not allowed.
3.3. Docking fee: two docking fees apply to every cruise, 2 × HUF 20,000 (HUF 40,000 in total). As the docking fee is mandatory, the Service Provider shows it clearly together with the cruise fee in the price list and in the confirmation.
3.4. For Danube Bend tours (Szentendre, Visegrád, Esztergom), the waiting fee is charged from the first hour, per started hour.
3.5. For custom trips, the Service Provider makes an individual offer; its terms supplement these Terms and prevail in case of discrepancy.
3.6. Catering: food and premium drinks must be ordered at least 48 hours before the cruise. A catering order can be cancelled free of charge up to 24 hours before the cruise; after that, the ordered items must be paid for.
3.7. The Customer orders food stating any known food intolerances and allergens; the Service Provider provides allergen information on request.
3.8. The Service Provider does not serve alcohol to persons under 18 and does not serve further alcohol to intoxicated persons.
3.9. Guests may bring their own drinks on board for a corkage fee of EUR 10 per bottle, payable on site. Section 3.8 also applies to own drinks.
4. Cancellation, weather, force majeure, delay
4.1. Under Section 6:213 (2) of the Civil Code, the Customer may withdraw from the contract (cancel) against a cancellation fee. Cancellations must be sent by e-mail (info@dunarama.hu); the time of receipt counts.
| Time of cancellation (before the cruise starts) | Cancellation fee (% of the cruise fee) |
|---|---|
| More than 48 hours | 0% – the advance payment is refunded in full |
| 48–24 hours | 50% |
| Within 24 hours, or no-show | 100% |
4.2. The advance payment already paid is credited against the cancellation fee. If the advance payment exceeds the fee, the Service Provider refunds the difference within 14 days of the cancellation; if it is less, the Customer pays the difference.
4.3. Weather: in weather that significantly affects the cruise experience, the Customer may cancel free of charge up to 3 hours before the cruise. In this case the Service Provider first offers another date; if that does not suit, the advance payment is refunded in full.
4.4. The captain decides on the safety of the cruise. If the captain does not start the cruise for safety reasons (e.g. storm-force wind, dense fog, drifting ice, extreme water levels), the Customer may choose a new date or a full refund. If the cruise has to be interrupted, the fee for the unused time is refunded pro rata.
4.5. Force majeure: the Service Provider is released from performance if prevented by circumstances beyond its control that cannot be averted, in particular: official navigation ban or river closure, port closure, low or high water levels, dangerous debris, accident of another vessel, closure due to an event, bridge or hydraulic works, epidemic, terror threat, sudden illness of the crew. In such cases the Service Provider informs the Customer without delay and offers a new date or refunds the amount paid in full.
4.6. If the cruise is cancelled for reasons within the Service Provider’s control and no replacement boat can be provided, the Customer receives a full refund of the amount paid.
4.7. Delay: the cruise time starts at the booked start time. If the Customer is late through their own fault, the cruise may be extended subject to availability, and the extension is charged pro rata. If the Service Provider is late, the Customer receives the lost time free of charge, or the pro rata fee is refunded.
5. Rights and obligations of the parties
5.1. The Service Provider shall provide the boat at the booked time and place, navigable and clean, with a qualified captain, and carry out the booked programme.
5.2. Guests should arrive at the boarding point at least 10 minutes before departure. They may step onto the boat or the gangway only when the crew has opened it.
5.3. Captain’s authority: everyone on board must follow the captain’s safety and order instructions. The captain may change the route, the manoeuvres and the seating for safety reasons, interrupt the cruise, or disembark a guest at the nearest suitable pier.
5.4. Exclusion: a person may be excluded from the cruise, or refused boarding, if they
- are intoxicated or under the influence of drugs;
- behave disruptively or disturb other passengers or the crew;
- endanger their own safety, that of others or of the boat;
- fail to follow the instructions of the captain or crew;
- suffer from an infectious disease;
- bring dangerous or prohibited items on board.
If a guest is excluded or the cruise is interrupted through the fault of the Customer or their guests, the fee is not refunded.
5.5. Children under 14 may travel only with an adult companion, under the companion’s responsibility. Children must wear life jackets; adults on request or when instructed by the captain.
5.6. Smoking (including e-cigarettes), open flames, confetti and pyrotechnics are prohibited on board, as are sitting on the railing and unnecessary movement while under way. Drones may be used only with the captain’s prior permission and in accordance with the law.
5.7. Animals: only small pets are allowed, and only in a pet carrier; the Customer is liable for any damage or soiling caused by the animal.
5.8. In case of soiling or damage to the boat, the Customer compensates the damage; in case of extraordinary soiling, a cleaning fee of HUF 50,000 is charged.
5.9. A passenger who falls ill or is injured during the cruise is taken to the nearest pier where medical care can be provided.
5.10. Guests are responsible for their personal belongings. Items found on board are kept by the Service Provider and returned to the owner after identification.
6. Liability, compensation, insurance
6.1. Anyone who unlawfully causes damage to another must compensate it. They are exempt from liability if they prove that their conduct was not culpable.
6.2. The Service Provider is not liable for accidents on the landing bridge, the gangway or the landing stage.
6.3. The Service Provider is liable for damage resulting from a delayed departure only in case of intentional conduct or gross negligence.
6.4. The Customer and their guests are fully liable for damage caused to the boat, its fittings and equipment.
6.5. Reporting damage: claims for compensation must be reported in writing, by e-mail, by 4 p.m. on the day after the cruise (a preclusive deadline), so that the facts can be clarified on site. The injured party is obliged to prevent and mitigate damage.
6.6. Claims arising from the contract become time-barred after 3 months, unless the law sets a shorter period.
6.7. Insurance: the boats are insured with Generali Biztosító Zrt.; passengers are covered by passenger accident insurance from stepping on board until leaving the boat.
6.8. In case of general average, the York–Antwerp Rules apply.
7. Complaints, disputes, final provisions
7.1. Complaints: the Customer may make a complaint orally on site or in writing at info@dunarama.hu. Oral complaints are investigated immediately; if they cannot be resolved, a record is taken. Written complaints are answered in writing, with reasons, within 30 days. Complaint records and replies are kept for 3 years.
7.2. Disputes: the parties first try to settle disputes by negotiation. If this fails, a consumer Customer may turn to the Budapest Conciliation Board (Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99.; phone: +36 1 488 2131; e-mail: bekelteto.testulet@bkik.hu; web: bekeltet.bkik.hu) or to the competent court. The Service Provider cooperates in conciliation proceedings.
7.3. Data protection: personal data is processed as described in the Service Provider’s Privacy Policy, which also lists the data processors (online booking: Cal.com; payment: Teya).
7.4. The contract is governed by Hungarian law. In case of discrepancy between language versions, the Hungarian text prevails.
7.5. If any provision of these Terms is invalid, the validity of the other provisions is not affected.
7.6. The Service Provider may amend these Terms unilaterally; amendments apply to bookings made after publication on the website.
7.7. These Terms take effect on 9 November 2026. At the same time, the Terms of 15 March 2016 cease to apply.
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